Brenda has posed a modern question for modern times. How to answer a hostile email. Seemed to me that the best response is a love letter. Love letter? Yes, love letter. It is always nice to take the high road if the on-ramp is not closed for repair. And, of course, that love letter is the chance to bathe in the positive of even a rancorous emailer. Hear the problem, the conversation and the hopeful solution.